Return and exchange
Thank you for shopping at voulu.me !
If you are not compeltely satisfied with your purchase, we are her to help you.
Exchange or return for refund:
Products can be returned within 30 days of receipt. A new prodcut can be replaced with another product or returned for refund.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of the refund. If you are approved, the refund will be processed and the credit will be automatically applied to your credit card or original payment method within 7-15 business days.
If you have not yet received a refund, first check your bank account. Then contact your credit card company, it may take some time before the refund is officially posted. Then contact your bank. There is often some processing time before recovery is made. If you have done all this and have not yet received your refund, please contact us at hellovoulu@gmail.com
To qualify, please make sure that
- The product is in its original packaging
- The product is NOT used or damaged
Products that do not meet these criteria will not be considered a return.
After receiving confirmation from our customer service, please send the product along with the product list, which includes the product identification number. A tracking number of the returning parcel is required; we will deal with the product exchange or refund once we receive your return parcel.
Damaged items
If you receive a damaged product, please notify us immediately for assistance.
Order cancellation
We offer a full refund if the order is canceled within 24 hours of your purchase. You must submit an order cancellation request here after you decide to cancel your order. For orders canceled after 24 hours but not shipped, we will offer a partial refund after charging a 15% cancellation fee. We will NOT accept an order cancellation request if orders are shipped.
Products that do not meet these criteria will not be considered a return.
After receiving confirmation from our customer service, please send the product along with the product list, which includes the product identification number. A tracking number of the returning parcel is required; we will deal with the product exchange or refund once we receive your return parcel.
Damaged items
If you receive a damaged product, please notify us immediately for assistance.
Order cancellation
We offer a full refund if the order is canceled within 24 hours of your purchase. You must submit an order cancellation request here after you decide to cancel your order. For orders canceled after 24 hours but not shipped, we will offer a partial refund after charging a 15% cancellation fee. We will NOT accept an order cancellation request if orders are shipped.